LogMeIn Provides Remote Support Tools for Outsourced IT and the Small Businesses They Serve

WOBURN, Mass., October 19, 2006 - All Covered, the only nationwide information technology (IT) services company focused solely on the unique needs of small business, announced today that it chose LogMeIn Rescue to increase support efficiency for the 1,300 customers in its managed IT business.

LogMeIn Rescue provides web-based, secure control of a remote computer for rapid incident resolution without pre-installing software. LogMeIn, Inc. offers a line of remote support tools including Rescue and IT Reach to serve the needs of IT service providers, like All Covered, and their small business customers.

When looking to replace its existing remote support solution, All Covered's support team had several key requirements: a faster remote connection and technology that would work in combination with their proprietary CRM, database and ERP system. With LogMeIn, the team has benefited from increased speed, ease of use, ease of implementation and layers of security.

"All Covered's success is due to exemplary IT support to our customers, and we carefully select tools based on that premise," said Patrick Sullivan, CIO of All Covered. "With LogMeIn Rescue, we can quickly fix an issue for our customers-anywhere they are, on any PC. As a result, we are experiencing faster connect times, quicker resolutions and our client satisfaction is at 90% when using remote support tools."

"The managed service provider (MSP) industry is enjoying surging growth into new user segments, based on a confluence of factors: ubiquitous broadband, low-cost PCs, and the need for powerful applications to reach into every facet of nearly every business," said Dana Gardner, principal analyst with Interarbor Solutions. "What's been missing is the ability to bring a systems administrator to bear on these PCs as needed in the field at high-scale and efficient cost. Remote administration solutions such as LogMeIn allow MSPs to deeply extend their value, and small and medium businesses (SMBs) to finally get systems care and maintenance as an affordable, no-touch remote service."

LogMeIn Tools for Managed IT

"LogMeIn understands that the cost and time efficiency of remote access is essential to running a managed IT services business," said Kevin Harrison, vice president of sales with LogMeIn, Inc. "LogMeIn provides the tools to make it possible and profitable."

LogMeIn Rescue - www.LogMeInRescue.com - is a web-based remote helpdesk support tool that allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. The Customer Applet is a small executable that is downloaded onto the remote customer PC being supported. It is the interface for the remote PC user to chat with the support technician and it allows the technician to remote control their desktop.

LogMeIn IT Reach - www.LogMeInITReach.com - enables systems administrators to gain easy access to remote and mobile computers that are traditionally difficult to reach. It combines secure remote control and rapid remote deployment with a powerful diagnostic toolset including performance monitoring, task scheduling, and alerts that enable IT administrators to easily connect to, manage and maintain remote systems.

About All Covered

All Covered is the only nationwide information technology (IT) outsourcing company that focuses on the unique computing, networking and application needs of small/mid-size businesses and branch offices of larger organizations. All Covered's geographic reach, extensive knowledgebase, automated systems, proven methodology, and preferred vendor relationships helps clients meet their business objectives.

About LogMeIn, Inc. - www.LogMeIn.com

LogMeIn, Inc. offers the world's largest remote connectivity service with more than eight million networked computers. The LogMeIn family includes LogMeIn Free, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach, LogMeIn Backup and LogMeIn Scout. These, along with RemotelyAnywhere and Hamachi (acquired in August 2006), provide secure remote access, support and administration to mobile professionals, helpdesk and system administrators worldwide. LogMeIn is based in Woburn, MA with European headquarters in Budapest, Hungary.