All Covered Partners With N-able to Expand SMB IT Outsourcing Services

New Alliance Will Deliver Enterprise Quality Services for SMBs

(Redwood City, CA) October 6, 2003: All Covered—the only nationwide information technology (IT) outsourcing services company focused solely on the unique needs of small and mid-size businesses (SMBs)—today announced a strategic partnership with N-able Technologies(tm), a leading provider of service management software that manages information technology and security services from a business perspective. The partnership will permit All Covered to add new IT outsourcing capabilities that support its on-site services for small and mid-size businesses.

"We are privileged to enter into this new relationship with N-able that will permit All Covered to provide this new layer of technical support to our clients," stated Tim Mott, Chairman and Chief Executive Officer of All Covered. "This partnership will allow All Covered to build a proactive management capability that continuously monitors the performance of our clients' critical systems to ensure that these systems are satisfying their business requirements. Moreover, the ability to work with N-able on a solution for our clients at this level of sophistication and quality is only possible because of the investment we've made in developing a nationwide, organizational infrastructure."

With the new Remote Management Services (RMS) capabilities, All Covered can now provide SMBs with an extensive array of onsite and remote network and IT management services that minimize network downtime, improve IT reliability & optimize performance, and help SMBs make more informed IT purchasing decisions.

"We are pleased to work with the premier IT outsourcer for SMBs," said Mark Scott, President and CEO of N-able Technologies. "This partnership will provide All Covered with industry-leading tools and support to add a new level of services to its clients and help them optimize the performance of their networks."

The new proactive management capability and platform that N-able's products permit will complement the on-site All Covered Care (ACC) service that provides ongoing hardware, software and network maintenance and support 24x7, including:

• Technology planning, forecasting and budgeting
• Security strategy (firewall, network and data)
• Network diagnostics
• Network administration
• Systems integration
• Systems setup, configuration and upgrade
• Systems and network design, planning, deployment, upgrades, migrations, moves or maintenance
• Multiple/mixed platform support
• IT performance measurement and optimization

All Covered also provides on-line desktop and laptop data back-up and recovery services; Internet access selection, setup and installation services; and product procurement assistance.

About All Covered

All Covered is the only nationwide information technology (IT) outsourcing company that focuses on the unique computing, networking and application needs of small/mid-size businesses and branch offices of larger organizations. All Covered's geographic reach, extensive knowledgebase, automated systems, proven methodology, and preferred vendor relationships helps clients meet their business objectives.

About N-able Technologies

N-able Technologies is a leading provider of service management software that manages information technology and security services from a business perspective. Our product line delivers availability, performance reporting, security event and business service management to multiple customers or locations through a central Web console. N-able's product line is distributed through a global partner network of system integrators, outsourcers and value-added resellers evolving IT services from reactive to proactive to managed.

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Contact Info:
Edith Gong
650-486-5028
press@allcovered.com