All Covered Unveils New Remote Management Services

Remote Desktop, Server and Network Monitoring Capabilities Complement All Covered’s Unparalleled Nationwide On-Site Support

(Redwood City, CA) November 30, 2003: All Covered—the only nationwide information technology (IT) outsourcing services company focused solely on the unique needs of small and mid-size businesses (SMBs)—today announced that it has added a suite of remote management services (RMS) to its comprehensive set of on-site services for small and mid-size businesses. All Covered’s new RMS capabilities ensure that its customers have complete 24x7 support to proactively manage their IT operations and quickly resolve or mitigate potential IT problems.

"We are very pleased to provide this new layer of technical support to our customers," stated Tim Mott, Chairman and Chief Executive Officer of All Covered. "In addition to providing quality on-site services to our customers, we can now continuously monitor the performance of their critical systems and respond to problems more rapidly to ensure these systems are satisfying our clients’ business requirements."

With the new RMS capabilities, All Covered can now provide SMBs with an extensive array of onsite and remote network and IT management services that minimize network downtime, improve IT reliability & optimize performance, and help SMBs make more informed IT purchasing decisions.

The new RMS continuously monitors:

• Key network elements such as firewalls, routers, gateways, servers
• Application services (email, FTP)
• CPU activity
• Disk and memory utilization
• Process execution
• Batch, Appended and Windows events logs

The RMS includes real-time reports with notification alarms and escalation capabilities, and historical and trend reporting for capacity planning and budgeting.

Real-time notifications and remote support save company from losing email

"We would have lost four days of email without All Covered’s Remote Management Services," stated Gina Wolf, Network Administrator for HDR Insurance Managers, located in Sacramento, CA. At approximately 5PM on Thanksgiving Day, the remote monitoring service sent a failure notification regarding the mail service. All Covered’s consultant logged into HDR’s email server and began to remotely diagnose the issue – a corrupt Internet Mail Connector, due to SPAM being sent from a Yahoo account. Within three hours the problem had been diagnosed and rectified, saving the client valuable time and preventing them from lost productivity. "Without RMS from All Covered, we wouldn’t have known about the problem until Monday morning, after an extended holiday weekend. Losing four days of email would have wreaked havoc on our organization. We’re so happy that we have this cost-effective service for all the critical components of our IT infrastructure," said Gina Wolf.

All Covered’s Services

The new RMS complements the All Covered Care (ACC) flagship service that includes proactive, ongoing hardware, software and network maintenance and support 24x7. ACC includes on-site:

• Technology planning, forecasting and budgeting
• Security strategy (firewall, network and data)
• Network diagnostics
• Network administration
• Systems integration
• Systems setup, configuration and upgrade
• Systems and network design, planning, deployment, upgrades, migrations, moves or maintenance
• Multiple/mixed platform support
• IT performance measurement and optimization

All Covered also provides on-line desktop and laptop data back-up and recovery services; Internet access selection, setup and installation services; and product procurement assistance.

About All Covered

All Covered is the only nationwide information technology (IT) outsourcing company that focuses on the unique computing, networking and application needs of small/mid-size businesses and branch offices of larger organizations. All Covered's geographic reach, extensive knowledgebase, automated systems, proven methodology, and preferred vendor relationships helps clients meet their business objectives.

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Contact Info:
Edith Gong
650-486-5028
press@allcovered.com