Case Study: IT Services for an Aircraft Services Business
At a Glance The CIO at an aircraft management services company needs an IT partner to help with end user support in multiple locations, server management and network design.
"I would definitely give the engineers a thumbs up and we have a very good Account Manager to help us too."
Joe D. Lee
Vice President &
Chief Information Officer
All Covered is an IT partner to help with end user support in multiple locations, server management and network design.
The Context
For a CIO or IT Director managing a medium-sized business, the highest impact to the long term success of the company comes from taking the time to make the right strategic choices in terms of systems, software and processes. The challenge is that providing day-to-day support for end-users as well as keeping systems up and running correctly can use up all of a CIO's valuable time. Using a professional IT services company, such as All Covered, allows the CIO to offload a lot of the everyday mundane tasks without hiring additional employees, and still have an experienced trusted advisor to help with strategic discussions.
The Client
For 25 years, Key Air has provided aircraft management, private jet charter and FBO services from its corporate headquarters in Oxford, CT. Key Air offers a complete range of private jet aircraft services, from managing and maintaining aircraft to arranging charter travel. The firm currently employs over 150 people and has recently added new locations to offer its services nationwide.
When Joe Lee joined Key Air as CIO in May 2008, the company had been using some local consultants in Connecticut for assistance with IT support. As the company developed plans to expand into new markets, Joe knew that he needed an IT services partner not only to help with the overall network and computing infrastructure, but also provide support to the offices at their newest locations: Key Air South Florida, Key Air Twin Cities and Key Air Southern California.
All Covered Support
All Covered was an excellent fit for Joe's needs, having local offices in all the required locations, and also extensive expertise in some of the more challenging aspects of Joe's IT plans, such as server virtualization. Working together, Joe and some of All Covered's top experts started with a white boarding session around network and systems design options. A roadmap was developed, laying out the main phases for evolution of the IT environment.
Meanwhile, All Covered supported the end users' needs so Joe had time to concentrate on more strategic tasks. Joe has been very happy with the quality of the team supporting him. "I would definitely give the engineers a thumbs up and we have a very good Account Manager to help us too. I'm so grateful to have that support."
All Covered's experts assisted Joe with moving to a virtualized server environment using VMware to create more redundancy and reduce server costs. With All Covered's experience of more than one hundred virtualization projects, Joe was confident that things would go smoothly, as indeed they did. The project was also a financial success. Joe commented that "moving to VMware has saved us the cost of three servers."
Joe is very happy with his partnership with All Covered, and is already planning the next phase of evolution for Key Air's IT infrastructure.
About All Covered
All Covered is the nation's leading IT services company serving small to medium sized businesses. For over 12 years, All Covered has been helping businesses across all verticals with their IT support needs. All Covered has local offices in over 21 cities with more than 200 engineers, and is fully certified in all major technologies. Across the US, more business trust All Covered for their IT support than any other company.
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