Case Study: IT Services for Healthcare
At a Glance Legislation in the healthcare industry both creates new opportunities and increases the IT needs of a firm specializing in healthcare auditing and support services.
"All Covered took the time to understand our business and how it can be enhanced."
Candice Burke
Integrated Healthcare Auditing and Services, Inc.
All Covered steps in to support the IT needs of a firm specializing in healthcare auditing and support services.
The Context
The growing complexity of the healthcare industry and the regulations that control it have put significant administrative burdens on many institutions. Specialist firms have stepped in to help with particular tasks and audits, but this requires robust and secure IT systems. Now, an opportunity is emerging to provide similar services to individuals who are in severe need, but it again requires a strength in IT infrastructure and robust security. An IT services provider can help address these issues.
The Client
Integrated Healthcare Auditing and Services (IHAS) has provided managed care and case management service in Maryland and surrounding areas since 1988. IHAS serves two types of clients. For state organizations and national institutions, IHAS provides case management, compliance audits and bill reviews, utilization reports and medical billing services. Their clients include State Medicaid Programs, Private Insurance Carriers, Managed Care Organizations, and the Federal Government. More recently IHAS has opened its services to individuals who have need of a company to help them during a health related, life-changing event. This includes support navigating medical insurance claims, insurance benefit verification and even individualized care planning.
IHAS' current operations focus is the East Coast with a strategic presence in the Mid Western States. IHAS employs a team of highly qualified nurses, social works, coders and bill audit specialists.
All Covered Support
The IT systems at IHAS have evolved over the last 20 years to keep up with the evolution of the business' needs and with the changing and increasingly complex regulatory requirements in healthcare. The security and confidentiality of patient information has always been IHAS's top priority and All Covered has helped the firm built strong layers of protection.
Candice Burke of IHAS commented that "we needed a really professional IT company to help us with our systems and All Covered has delivered. They are very knowledgeable and I especially liked how they took the time to understand our business and how it can be enhanced."
On the key question of data protection she added that "it has been great to get some expert advice on password management and data backup. That really helps our focus on patient confidentiality. They've also helped us improve our spam filtering which addresses many everyday inconveniences."
Having All Covered as an IT services partner has allowed Candice to focus on new business opportunities. She said that "it's great to have a team working for us that is so up-to- date on technology issues and changes. That takes the IT burden off me."
About All Covered
All Covered is the nation's leading IT services company serving small to medium sized businesses. For over 12 years, All Covered has been helping businesses across all verticals with their IT support needs. All Covered has local offices in over 21 cities with more than 200 engineers, and is fully certified in all major technologies. Across the US, more businesses trust All Covered for their IT support than any other company.
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