IT Services for Law Firms
A top Boston law firm requires a team approach for IT support combining both internal and external resources.
Case Study: Looney & Grossman LLP
The Context
This well-established Boston law firm needed the help of a professional IT services company to expand its support for PC issues plus provide full support for the server and network infrastructure.
The Client
Looney & Grossman, founded in 1965 in downtown Boston, provides a wide range of legal services. The firm has twenty four attorneys who have the expertise and the experience to offer a broad set of services to their clients. Attorneys and staff are committed to providing clients with the full benefit of their knowledge in establishing legal objectives and achieving those objectives as expeditiously, and as cost effectively as possible.
All Covered Support
Looney & Grossman engaged All Covered in 2003 to provide expanded IT support to the firms' attorneys and support staff. The support relationship is managed by Lorraine Curry, who has been Looney & Grossman's administrator since 1993. She is responsible for the day-to- day management of the firm, all aspects of human resources management, operations and facilities.
A second employee handles a lot of the day to day desktop support needs, and is backed up by All Covered when the issue becomes complex or more widespread. All Covered provides all the support for the servers and network.
All Covered's expertise has been very useful to Lorraine in keeping the systems running smoothly. She commented that "when we need help we get it, promptly, no matter what time of day. Once, on a Sunday morning, I had to be in the office to attend to an issue, and some IT problems started to occur. I contacted All Covered and they were soon there with me fixing the issue."
It is this kind of close teamwork that Lorraine appreciates most. She further commented that, "All Covered doesn't just tell me how the IT has to be, they give me some options and we talk through the best way forward. We work on it as a team. A law firm is a challenging environment, and the attorneys often need immediate support. Partnering with All Covered allows us to respond to those needs knowing that there are more layers of expertise backing us up. I can definitely say that All Covered's experienced and helpful engineers have provided us with reliable and dependable support."
All Covered has undertaken a number of projects during the length of the engagement, including the migration to a new firewall system, server upgrades, the deployment of wireless networking and the virtualization of some of the servers. Looney & Grossman also uses All Covered's procurement service when it needs new PCs or software licenses and has been happy with that service too.
To sum it up, Lorraine stated that, "we've worked with All Covered for many years, and we're extremely happy with their services and support."
About All Covered
For more than 10 years, All Covered has been focused on enabling the success of small to medium-sized businesses through the effective use and management of technology. Across the U.S., more small and medium businesses trust All Covered for their IT support than any other company. All Covered has local teams in over 20 cities with more than 200 IT experts who have the knowledge and skills to solve information technology challenges. All Covered offers value-added IT services normally not available to businesses of this size, so clients benefit from its partnerships, buying power and size.
“All Covered's experienced and helpful engineers provide us with reliable and dependable IT support.”
- Lorraine Curry, Administrator, Looney & Grossman LLP
