Check Us Out on TwitterInformation Technology Management Services: All Covered Care
Premium Coverage for Complete Network Management and Computer Support
All Covered Care (ACC) is the premier service designed to address your ongoing IT management and support needs. The service provides regularly scheduled maintenance of systems and networks that, when proactively monitored and managed, will reduce the exposure to many common problems that IT environments experience due to neglect or the security issues inherent from using the Internet. Through our vast experience in supporting small to medium-sized businesses, we have developed an All Covered Care checklist that is used to proactively manage and support your network. Some examples of proactive support include:
- Review of server logs, disk capacities, and general health of servers
- Validation of backups, strategy, and assurance of restore capability
- Application of patches and service packs
- Installation of recommended patches, service packs, and maintenance updates
- Review status of network components and logs
- Tuning of network and system components as necessary
This service is customized for each client, however, our approach to All Covered Care is uniform. First we meet with you to ascertain your short and long term business goals; second we discuss your network environment, users' needs, and critical business functions; and lastly, present you with a solution that fits your needs, all within an affordable monthly budget.
Ongoing Management: On-site and Remote
Ongoing management and support of your IT network is done with regular on-site visits and remotely. Our Centralized Services organization consists of the Client Support Center (CSC) and our Network Operations Center (NOC). Together with your local technology management consultants, these groups are the cornerstone of your consulting team.
Client Support Center: CSC
The CSC provides you with remote support, when your primary or secondary consultant is unavailable. They are seasoned technical experts who assist you over the phone, whether it is a server, desktop or network issue. They work in conjunction with your technology management consultants to deliver fast and efficient service during regular business hours.
Network Operations Center: NOC
Our NOC is primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring and Email Protection Service (Integrated Message Management). They operate around the clock, 24x7, and if a there is a critical alert from one of these services, they will troubleshoot, then escalate the issue to the appropriate people on your team. Then either the CSC or your primary consultant will beginning fixing the problem.
All Covered Procurement
With All Covered Care, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues.
Project Support
As your company grows or you have new capabilities that need to be implemented, All Covered can assist you. Projects are usually quantified as having a definite start and finish interval, such as a server migration, operating system upgrade, firewall installation or other technically demanding tasks. These kinds of tasks do not fall within the normal support provided by All Covered Care, nor are they generally done during business hours. All Covered will assess the situation, scope the project and provide you with either an Initial Project Estimate or a more complete Project Plan that includes, hardware/software costs, labor costs and the timeline to complete the project.
Uptime Guaranteed
With All Covered Care, we are confident that your systems will be protected, secure and available when you need them most. We are so sure that we can deliver on that promise that we commit to the results. We do this through our Service Level Agreement (SLA) for server uptime. We commit that we will achieve an average monthly server uptime of 99.9% (during business hours) and 99.0% (outside business hours). If we are below that average metric in a given month, you’ll receive a service credit*.
For more information, read the brochure on All Covered Care
*Annual contract required and certain conditions apply.
