Services > All Covered Secure Remote Access

All Covered Secure Remote Access

With our secure remote access tool, technicians can troubleshoot and complete maintenance tasks faster.

Secure Remote Access (SRA) is a better way to deliver IT maintenance and troubleshooting to you. SRA is a single access point for all of your servers so all qualified All Covered experts can collaborate to solve problems quickly. With thorough encryption, we ensure secure network traffic.

As your technology partner, our commitment is to proactively manage your technical environment. We implement preventive methods and react quickly when trouble does arise. Over the last two years we have implemented remote monitoring, a national helpdesk, and a 24x7 Network Operations Center to support the on-site consultants. Secure Remote Access is one tool in our portfolio.

SRA Features

Network security

  • Consistent and secure approach to remote access, which meets Sarbanes-Oxley and HIPAA requirements.
  • Fully secured traffic – communication between All Covered's server and your server is secure and encrypted
  • Auditing and tracking - full logging of when the server was accessed and by whom. If there are any questions about who logged into any of your servers and when, we can audit the access records.

Single access for all your servers

  • Now all All Covered employees can work together to quickly access a server when a problem surfaces. This will lead to quicker resolution time, and a better experience for you.
  • Consultants can share secure access and collaborate on problem solving by tapping into the technical smarts of 200 consultants. If your primary consultant is not immediately available to solve a problem, SRA allows All Covered colleagues to collaborate, thereby solving problems more quickly, while simultaneously broadening their knowledge.
  • With every login, there is a snapshot of server health which allows your support team to quickly spot any impending issues.

Standard access managed through one console

  • All access to your environment is controlled through GoBase (All Covered's integrated Customer Management System) at the client and consultant level.
  • We can make these logins available to you through the Client Portal.

How All Covered Can Help

All Covered prevents and fixes the technology problems of small and medium-size businesses. Let us put our tools to work for your company.

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