
All Covered Care (ACC) is the premier service designed to address your ongoing IT management and support needs. Find out how ACC can take the IT headaches out of running your small business:
Ongoing management and support of your IT network is done with regular on-site visits and remotely. Our Centralized Services organization consists of the Client Support Center (CSC) and our Network Operations Center (NOC). Together with your local technology management consultants, these groups are the cornerstone of your consulting team. Services include:
The CSC provides you with remote support, when your primary or secondary consultant is unavailable. They are seasoned technical experts who assist you over the phone, whether it is a server, desktop or network issue. They work in conjunction with your technology management consultants to deliver fast and efficient service during regular business hours.
Our NOC is primarily responsible for monitoring, troubleshooting and escalating alerts from our Remote Monitoring and Email Protection Service (Integrated Message Management). They operate around the clock, 24x7, and if a there is a critical alert from one of these services, they will troubleshoot, then escalate the issue to the appropriate people on your team. Then either the CSC or your primary consultant will beginning fixing the problem.
All Covered offers a full range of IT services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we have you all covered.