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“We have been a customer for over six years, and find that All Covered provides quality service and expertise for our computing and technology needs. It is rare to have a long-term relationship with such professional consistency – they are a valued service provider to our business!”
Legal Services
"The IT support service provided by All Covered is terrific. It relieves me of the responsibility of system maintenance, while providing peace of mind that our system is protected, compliant and efficient. Using a 3rd party vendor is much more cost effective than hiring full time personnel. I am pleased to recommend All Covered, as they provide a highly valued service to our firm."
Manufacturing
"All Covered was a lifesaver when our company moved to a larger site this fall. They performed a complete analysis of our technology needs, assisted us with ordering, and made our data migration totally painless. We were up and running again in just 6 hours! We couldn’t have done it without All Covered.
Educational Services
"All Covered is one of the best service providers our firm has ever worked with! They are knowledgeable, professional, courteous - a pleasure to have as part of our business team."
Non-Profit
"All Covered was here to provide valuable technical support and advice during a computer software transition. Their support technician’s helped us engineer our needs to meet hardware and software requirements - their continued support has made our system secure and compliant over the last three years."
Health Services
"Our relationship with All Covered over the past 4 years has been terrific. We love the service, their consulting team and the results they've delivered. I highly recommend All Covered for expert IT service and support."
Business Consultants
"All Covered is a reliable and professional service provider. The consulting team recently upgraded our security firewall, and they continue to provide proactive monthly maintenance for all of the PC’s in our firm. We truly depend on their expertise and technical knowledge for all of our IT system needs."
Manufacturing
"After having been a customer for several years, we grew our relationship with All Covered to include branch office support. It’s great to have a partner that can accommodate our expanding IT needs. Their engineers are knowledgeable and responsive. We trust All Covered’s expertise to provide quality, cost effective IT support."
Business Consultants
“In November of 2002, our law firm needed to replace its then in-house IT person. We were looking for an IT provider that could bring its knowledge and experience to develop and maintain our servers and workstations, and advise us as to necessary and appropriate upgrades to our technology equipment and software. We chose All Covered as a result of recommendations by several other local area law firms. We have been very satisfied with the advice, service, and overall response time received from the All Covered team."
Legal Services
"When we lost many of our computers in a robbery, All Covered sprang into action. The consulting team quickly recovered our key data and got us back to work. Thanks to their proactive monthly support approach, “All Covered Care”, all we lost was hardware, which was easily replaced. Our critical data and information was saved."
Architectural Services
“We LOVE working with All Covered. Our ACC consultant is extremely technically experienced and personable - a tough combination to find. If great technical skills, a solid business orientation, and a keen focus on customer service is what you are looking for, All Covered is an excellent choice.”
Legal Services
"We have been an All Covered client since 2000, and are pleased to report consistent, quality support. The primary service All Covered provides is “high-end” network support. We confidently rely on the advice and guidance of our Engineer to update, ensure security and provide ongoing enhancements as needed. "
Retail Services
"MH Pyramid has used the services of All Covered since 2001. We have been extremely satisfied with the services they have provided during this time. All Covered has provided the resources to solve complex problems as well as providing resources for on-going support and maintenance. We find them to be very flexible in responding to the level of support we require both in terms of time and expertise."
Engineering Service
“All Covered is an outstanding consulting firm! We find our strong relationship with the consultant to be the most important element of their quality service - experienced and dependable over our four year tenure as a client."
Venture Capitalists
“All Covered's nation wide network of offices was the perfect solution for the support needs of our organization. Our local offices get to work with the local All Covered teams, plus we get the benefit of a single national partner… a relationship that really works!”
Non-Profit
"Like many companies, we've endured many changes in the past few years. All Covered has assisted us at every turn - working to help control costs and to ensure our network and data were always available and protected. I find their service to be professional reliable and I highly recommend them as an excellent Tech Support vendor."
Manufacturing Services
"In the cell therapy business, uptime and reliability are critical. With their 24 X 7 approach, All Covered’s proactive service keeps our network and servers up and running from coast to coast. All Covered provides customized attention to our critical needs and is a trusted partner."
Health Services
"We are very pleased with our service from All Covered. Swb&r has been a customer since 2001. Being an ad agency, our computer environment is mixed with MAC’s and PC’s. It’s been very difficult finding a company to handle the complexity of both platforms, along with the many servers and software applications we use. We feel as though our All Covered Tech Consultant is one of our own employees. And thanks to very responsive customer service personnel, when we have a crisis, we get a prompt response. Our Tech Consultant is on time for her pre-scheduled appointments, does timely service reports and is very proactive."
Advertising Agency
"We have relied on our All Covered’s expertise to provide computer maintenance, security, upgrades and backup/recovery, since 2001. We trust the personnel that come onsite and value this vital service performed reliably and professionally."
Engineering Services
"We are very pleased with the professionalism and proactive advice and guidance that All Covered provides to our company. The ACC program provides an exceptional service at an attractive cost ~ a win-win combination! All Covered is a trusted partner that dependably contributes to the overall success of our business."
Financial Services Consultants
"We outsource all of our IT functions, so we expect very high quality service – All Covered truly delivers! Last year we transitioned from a MAC to PC/Windows environment, and selected All Covered as the vendor to manage our desktop systems. Always responsive, well prepared and providing custom service to the manner in which we use our IT systems, All Covered’s expertise in maintenance and trouble shooting is consistently outstanding."
Liesl Schmid
"Our relationship with All Covered can be described in one word: “quality.” They hire quality people who are knowledgeable and go above and beyond when necessary to provide quality service. We are a highly satisfied customer."
Jean Wilson
“We are a company with a strong commitment to enhancing our firm’s productivity through technology. All Covered has really fit the bill for us. Their experienced staff is able to handle issues ranging from routine maintenance and security to long range planning. We think of All Covered as an integral part of our staff.”
Engineering
“All Covered has played a critical role in helping us achieve our systems' goals over the last several years.”
David Smith
Associate Director
“Since we became an All Covered client in 2002, we've been very happy with their service. Not only do their consultants do an excellent job with the ongoing IT maintenance and support, but they've also been great about taking on extra assignments, such as developing an IT disaster preparedness plan for us. When it comes to IT support, All Covered really offers a complete solution.”
Technology
“At the Red Cross, we provide relief for victims of disasters and help people prepare for future ones. You could say that All Covered is providing a similar service in the IT world. In its own way, All Covered has been a real life saver for us.”
Teresa Solorio
Red Cross
“The biggest benefit is that All Covered has taken ownership for the network. They've identified problems we hadn't noticed and opened our eyes to possibilities we hadn't considered. And they've done it with great competence and professionalism. Add to that, they're very responsive. When we phone, someone is always here within 24 hours. That's a big difference from the way things used to be. All Covered has effectively relieved me from my IT management duties, and I couldn't be happier.”
Jim Hartman
Vice President
Mortgage Industry
“All Covered and the service they provide have become an integral part of our business operations. By selecting All Covered as our outsourced IT partner, our firm has been able to effectively utilize technologies that substantially increase our productivity, allow us to better serve our clients and keeps us ahead of the competition.”
James Maccora
Managing Partner
Legal
“All Covered was the definitive IT support choice for our law firm. The level of experience in Legal IT environments provided by All Covered is unmatched. Their consultants helped us to make informed software decisions and to implement network security measures that protect our most confidential client information.”
Robert J. Kaufman
Partner
“All Covered has helped to minimize the distractions IT problems can cause a small firm such as ours. Now, we can spend more time and energy on the work we want to do - architecture and interior design.”
Matthew Miles
Architects
“All Covered has done a great job supporting us. I know I don’t have to worry about things going wrong with our IT systems as I know I can escalate to All Covered whenever I need to. I really like the Client Portal, which allows me to keep track of everything that’s going on with our systems. I wouldn’t go anywhere else for IT support.”
Helen Hadji
IT Manager
“The All Covered online guidebook for our company saved the day, while I was working from Japan this week. Thanks for encouraging us to use this feature.
From the media center at the Tokyo Motor Show, we were trickle uploading high res photo files and metadata to a remote high speed server we use in another location. Day One uploads went just fine using BatchSynch to monitor the unattended upload.
On Day Two, we discovered we were locked out of the remote server and had no way to deliver our data. This would mean missing our deadline.
I knew we had an ftp server configured within our Car Culture network, although it performed at a lower speed. There was no possibility of me remembering the login information while suffering from extreme jet lag and at the end of a 16 hour day.
I suddenly recalled we had filed all the information in our All Covered Guidebook and was able to access the records, log in to our ftp, and push hundreds of files from a Manga Internet Cafe overlooking the Bay of Tokyo at midnight. We did not miss the deadline.
It all worked in the end and I'm proud about that. I thought you might like to know.”
Cindy Lewis
Automotive
“When we engaged with All Covered our expectations were high and their people have delivered. By using All Covered we have more expertise and lower IT costs than we experienced when staffing these functions internally. No one IT person can be an expert in everything. With All Covered, we can access all the skills and knowledge we need, whenever we need it. We are a better business because we are able to count on our IT systems.”
“By using All Covered, Venture Homes has directly saved between $30k to $40k in IT related expenses over the last year.”
Craig Epp
Controller
Construction
“Our relationship with All Covered has been a very positive one. I am quite pleased with the service and support we get, as well as the strategic input.”
Greg Elliott
CFO
Non-Profit
“I just wanted to take a moment and pass along our collective appreciation for the expertise and performance of our All Covered team. The team has done an excellent job of getting their heads around each and every challenge, providing timely and intelligent responses on each ticket and issue, and keeping the constituency as happy as possible. I know it hasn’t been easy, but that’s how you separate true service from lip service!”
Don Street
Director of Operations
“No matter how big we become, I’d always want to have All Covered’s expertise available to us. I’m very happy with the quality of the All Covered people. I can call them whenever I need them, or put requests in the Client Portal for things that can be fixed next time they come to our office.”
Bob White
Controller
Financial
“The All Covered employees take great pride in their work. We’re now safe in the knowledge that all our IT systems are documented and secure. Tthe All Covered staff are very competent and responsive. Financially we’re a little better off than having our own person, and with All Covered, we have so many more resources and all the breadth of skill available to us.”
Bob Dankese
CFO
Professional Services
“I have been very satisfied with the IT service we have received from All Covered. The people are very responsive and easy to work with. All Covered has helped us build a secure IT environment that gives us peace of mind. The fact that a whole team of people is available to support us is great and our employees are very happy with the experience they have had.”
Lanette Espinoza
Office Manager
“Working with All Covered has made my job easier. They are very pro-active and address issues quickly, before they start to affect our users. Other employees have told me that when they get phone support from All Covered, the people are very courteous, patient and helpful. We knew we didn’t want to hire an internal IT person, not only because of the cost but because we would have to keep training them in new technologies. With All Covered, there is a whole team of experts with all sorts of different skills for us to draw on whenever we need them.
I don’t have to worry about our IT systems. I know they are in good hands with All Covered.”
Bette Gips
VP, Admin and Sales Support
Professional Service
“I like the fact that All Covered supports us through a close working relationship.
All Covered helps our business be successful.”
“When we had an internal IT person in the past, there just wasn’t enough work to keep him busy full time. Also, we would need to keep training them in the latest technologies. It’s much better for us to use All Covered, have them hire the right people and keep them trained and we get access to the skills we need, when we need them. They respond quickly, and they have really worked to understand our needs.”
“We rely on All Covered to help us make our business better. I really like how All Covered has come to us with creative ideas and thinking. I have recommended All Covered to other companies several times.”
Samantha Smith
Director, Client Services and Marketing
“We could not have achieved our IT vision and aggressive upgrades if we tried to do the support ourselves, or used smaller, local firms. With All Covered, I have a close working relationship with the local support team, but they often make use of their broader resources at All Covered to get problems solved and to keep things running smoothly. It’s great knowing there’s a whole team behind the scenes to back up the local people.”
“The All Covered team treats our problems as their own. I feel they are as committed to our success as a company as we are.. We could not afford to employ the technical people needed to match All Covered’s depth and breadth of technical resources. Since we operate a five day, 24 hour operation, it’s great to have resources available beyond the central time zone work-day, including the weekend support and upgrades. We are looking for additional win-win ways to expand our IT relationship with All Covered.”
Kent Mogler
Chief Operating Officer
“All Covered has been very flexible in the services they have provided. It’s very cost effective because we can customize the service elements to our needs as they evolve. The All Covered people have taken the time to understand the special nature of our environment. The fact that our entire network is documented in the All Covered Guidebook is very reassuring. It’s also useful to be able to access that information and track tasks through the Client Portal.”
“The remote support we’ve had from the Client Support Center has been great. They can resolve things remotely much faster than someone driving out to us.” All in all, Rob says that “no small local vendor could match the resources we have at our disposal through All Covered. Our All Covered support team has been fantastic.”
Rob Wetzig
Vice President of Administration
Aviation
