The Human Touch: Avoiding Employee Alienation with Personal Support

May 09, 2017

The personal touch in customer support has gone the way of the Tinder-less blind date. Automation has increasingly become a favored labor-saving device for tech support departments. True, tools like tickets and chatbots free support workers from repetitive tasks and drudgework, but they also alienate support staff from the people they’re tasked to help – […]

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