Advanced Knowledge & Learning 

All Covered engineers participate in courses to extended their technical knowledge by obtaining several well-known industry certifications including Microsoft, Cisco, ITIL, and more.  By obtaining the certifications, our engineers have demonstrated their working knowledge to skillfully troubleshoot network, cloud, security, or service support issues.

(ISC)2

  • Certified Information Systems Security Professional (CISSP)
  • Systems Security Certified Practitioner (SSCP)
(ISC)<sup>2</sup>

Allworx

  • Allworx Certified Professional (ACP)
Allworx

Amazon

  • AWS Certified Solutions Architect - Associate
Amazon

Apple

  • Apple Certified Mac Technician (ACMT)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Associate (ACA)
  • Apple Certified Technical Coordinator (ACTC)
Apple

Axcient

  • Axcient Certified Engineer – Fusion (ACE Fusion)
  • Axcient Certified Engineer (ACE)
Axcient

Cisco

  • Certified Cisco Network Professional (CCNP): Routing and Switching
  • Certified Cisco Network Professional (CCNP-V): Voice
  • Certified Meraki Networking Associate (CMNA)
  • Cisco Certified Design Associate (CCDA)
  • Cisco Certified Design Professional (CCDP)
  • Cisco Certified Entry Network Technician (CCENT)
  • Cisco Certified Network Associate (CCNA): Data Center
  • Cisco Certified Network Associate (CCNA): Routing and Switching
  • Cisco Certified Network Associate (CCNA): Security
  • Cisco Certified Network Associate (CCNA): Video
  • Cisco Certified Network Associate (CCNA): Wireless
  • Cisco Certified Network Professional (CCNP): Data Center
  • Cisco Certified Network Professional (CCNP): Routing and Switching
Cisco

Citrix

  • Citrix Certified Associate - Networking (CCA-N)
  • Citrix Certified Associate - Virtualization (CCA-V)
  • Citrix Certified Expert - Virtualization (CCE-V)
  • Citrix Certified Professional - Networking (CCP-N)
  • Citrix Certified Professional - Virtualization (CCP-V)
Citrix

CompTIA

  • CompTIA A+
  • CompTIA CDIA+
  • CompTIA Certified Technical Trainer
  • CompTIA Cloud+
  • CompTIA i-NET+
  • CompTIA IT Operations Specialist – CIOS
  • CompTIA Linux+
  • CompTIA Network Infrastructure Professional - CNIP
  • CompTIA Network+
  • CompTIA Project+
  • CompTIA Secure Infrastructure Specialist – CSIS
  • CompTIA Security+
  • CompTIA Server+
  • CompTIA Systems Support Specialist – CSSS
CompTIA

Datto

  • Certified Datto Advanced Technician (CDAT)
  • Datto Technical Specialist I
  • Datto Technical Specialist II
Datto

Extreme Networks

  • Extreme Certified Expert - Networking (ECE)
  • Extreme Certified Specialist - ExtremeWireless (ECS)
  • Extreme Certified Specialist - Management Center (ECS)
  • Extreme Certified Specialist - Routing (ECS)
  • Extreme Certified Specialist - Switching (ECS)
Extreme Networks

Fortinet

  • Fortinet Network Security Expert 1 (NSE)
  • Fortinet Network Security Expert 2 (NSE)
  • Fortinet Network Security Expert 3 (NSE)
  • Fortinet Network Security Expert 4 (NSE)
  • Fortinet Network Security Expert 5 (NSE)
Fortinet

GIAC

  • GIAC Certified Forensic Examiner (GCFE)
  • GIAC Certified Incident Handler (GCIH)
  • GIAC Reverse Engineering Malware (GREM)
  • GIAC Security Essentials Certification (GSEC)
  • GIAC Web Application Penetration Tester (GWAPT)
GIAC

Help Desk Institute

  • HDI Support Center Analyst (HDI-SCA)
  • HDI Support Center Director (HDI-SCD)
  • HDI Support Center Manager (HDI-SCM)
  • HDI Support Center Team Lead (HDI-SCTL)
  • HDI Technical Support Professional (HDI-TSP)
Help Desk Institute

HIPAA

  • Certified HIPAA Professional (CHP)
  • Certified Security Compliance Specialist (CSCS)
  • HIPAA Privacy
HIPAA

ITIL

  • ITIL 2011 Foundation
ITIL

Linux

  • Linux Professional Institute: System Administrator (LPIC-1)
  • LPI Linux Essentials
  • SUSE Certified Linux Administrator (CLA)
Linux

Microsoft

  • Microsoft Certified Database Administrator (MCDBA)
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Solution Developer (MCSD)
  • Microsoft Certified Solutions Associate (MCSA): Office 365
  • Microsoft Certified Solutions Associate (MCSA): Windows 8
  • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012
  • Microsoft Certified Solutions Associate (MCSA): Windows Server 2016
  • Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure
  • Microsoft Certified Solutions Expert (MCSE): Communication
  • Microsoft Certified Solutions Expert (MCSE): Messaging
  • Microsoft Certified Solutions Expert (MCSE): Productivity
  • Microsoft Certified Systems Engineer (MCSE): Security+
  • Microsoft Certified Systems Engineer (MCSE): Server Infrastructure 2012
  • Microsoft Certified Trainer (MCT)
  • Microsoft Technical Associate (MTA): Database Fundamentals
  • Microsoft Technical Associate (MTA): Networking Fundamentals
  • Microsoft Technical Associate (MTA): Security Fundamentals
  • Microsoft Technical Associate (MTA): Windows Operating System Fundamentals
  • Microsoft Technical Associate (MTA): Windows Server Administration Fundamentals
  • Microsoft Certified Dynamics Specialist (MCDS)
Microsoft

NetApp

  • NetApp Certified Data Administrator
NetApp

Novell

  • Certified Novell Engineer (CNE)
  • Enterprise Certified Novell Engineer (CNE)
  • Master Certified Novell Engineer (CNE)
  • Certified Novell Administrator (CNA)
Novell

Other

  • Certified Cyber Security Architect (CCSA)
  • Certified Proactive Support Professional (PSP)
  • Certified Wireless Network Administrator (CWNA)
  • COBIT
  • Barracuda Backup Certified Engineer
Other

Palo Alto

  • Palo Alto Networks Accredited Configuration Engineer (ACE)
Palo Alto

PMI

  • Certified Associate in Project Management (CAPM)
  • Project Management Professional (PMP) Certification
PMI

Proofpoint

  • Proofpoint Accredited Administrator
Proofpoint

Ruckus

  • Ruckus WiSE Level 1
Ruckus

SalesForce

  • Salesforce Certified Administrator
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
SalesForce

SCRUM

  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Certified ScrumMaster®
SCRUM

ShoreTel

  • ShoreTel - UCSI
  • ShoreTel - UCSP
ShoreTel

SonicWALL

  • Certified SonicWALL Security Administrator (CSSA)
  • Certified SonicWALL Security Professional (CSSP)
SonicWALL

Veeam

  • Veeam Certified Engineer (VMCE)
Veeam

VMware

  • VMware AirWatch Professional Accreditation: Enterprise Mobility
  • VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
  • VMware Certified Professional 6 - Network Virtualization (VCP6-NV)
  • VMware Data Center Virtualization Findamentals [6]
  • VMware Operations Professional - Cloud Provider (VOP-CP)
  • VMware vSphere 6 Foundation
  • VMware vSphere 6.5 Foundations
VMware

Watchguard

  • Watchguard Certified Security Professional (WCSP)
Watchguard

Dell

  • EMC Technical Certification
Dell

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