1 Are your employees freed up from performing manual, repetitive and mundane tasks?
Yes, most of our repetitive business processes are automated.
No, our employees are performing all manual, repetitive tasks.
Some repetitive business processes are automated and some are still manual.
2 Have you freed up highly paid knowledge workers from time-consuming administrative tasks?
Yes, all manual, repetitive administrative tasks are automated.
No, we have highly paid knowledge workers doing time-consuming administrative tasks.
Some business processes have been freed up but some still waste valuable skilled workers' time.
3 Is your staff freed from human data entry errors creating frequent rework or exception handling?
Yes, we have limited data entry errors since our processes are automated.
No, we have frequent human data errors that create frequent rework.
We have some automated and some human data entry errors, so we still need help.
4 Are your business processes kept in-house?
Yes, automation has allowed us to keep preferred processes in-house.
No, we have had to outsource to handle the volume of data entry.
We may have to outsource data entry if we don’t find a viable solution.
5 Are you able to enter data into one system with the capability to automatically update the data in other systems?
Yes, most of our data is entered once and transferred to other systems automatically.
No, staff is entering data multiple times into multiple systems and we need help.
Some applications enter the data in other systems automatically but most data has to be entered multiple times.
6 Are your processes scaled so you don’t have to hire more people as your business grows?
Yes, as we grow our processes are scaled so we will not have to hire more staff.
No, as we grow we will have to hire more people to keep up with the data entry.
Not sure.
