Win New Customers and Keep Existing Customers Happy
Having the right tools to manage field service efficiently and safely is more important than ever. Connect your entire field service management value chain with innovative technology to gain a deep understanding of customer needs. You can speed up customer resolutions and mobile customer services while keeping costs down and improving production and results. Improve customer experience by providing more rewarding experiences that drive revenues and loyalty.
Bring out the best version of your business with FORZA ERP
- 77% better efficiencies for companies who implement ERP standards in their back-office operations.
Features of Field Services Management
Service Call Listings
Service call listings display important descriptions of information such as: estimated time of arrival, call number, customer contact information, equipment code, symptom and the priority relating to the call.
Save time and money by keeping track of your technicians. With FORZA, technicians can map and route to their next call as well as route and locate other service technicians for part exchange or locate nearest technician for assistance.
FORZA provides a real-time, updated history list containing information relating to service calls which displays the original call details and tracks the lifecycle of that call. Problems and resolutions can be categorized along with the ability to order parts for machines, if necessary.
Manage your service department with at-a-glance capabilities to quantify the efficiency and performance of your technicians. Supervisor Mode within FORZA allows for complete technician visibility and call load management for in-field supervisors.
Monitor inventory levels and product information better demand planning and inventory forecasting. Effortlessly search for out-of-stock parts and view real-time locations and availability.
Within the built in service module, service calls updated on the FORZA mobile application are also updated on the desktop, ensuring complete accuracy throughout the entire solution; giving dispatchers complete visibility into the technician’s day-to-day.