24/7 availability, 365 days a year
Problems with technology can arise anywhere at any time and access to an IT support help desk is crucial. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. All Covered IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our IT support help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers visiting your business site.
THE AVERAGE COST OF AN IT OUTAGE
- $16 Million Per Year
- $163,674 Per Hour
- 5 Outages Per Month
- 1-12 Hours of Downtime
Enterprise Help Desk
As companies scale up to managing hundreds of employees, the volume of Level 1 & 2 support tickets will increases and can distract your internal IT department from supporting your core business. This can be resolved with an Enterprise Help Desk without having to hire and train new employees. Minor issues like password resets and virus removals are quickly resolved and your internal IT team can stay focuses on the major IT project to move your business forward.
The Lawyer’s Help Desk
Our engineers understand that your time matters, and they help you maximize your billable hours by providing personalized IT support. Many of our legal remote support engineers have worked with law firms in the past. They rely on the All Covered Guidebook for your key processes, applications, and instructions to quickly understand your legal infrastructure.
IT Support Desk
Tier 1, 2 and 3 support is available by email, phone, or chat, you can designate a single-point of contact or allow all your employees access to our 24/7 remote support team. Our U.S.-based support engineers can remotely log into your systems to solve issues as they come up or take you through the process step-by-step over the phone.
Advanced Technology Solutions (ATS)
This is our national team of highly-skilled problem-solving technology leaders within All Covered. The ATS team consults with our field and remote engineers to develop and provide more efficient services to all clients based on ITIL best practices. ATS also works to develop custom scripting tools to automate manual or tedious engineering tasks.