Markets operate at higher speeds than ever across nearly every industry. Your office and staff need tools to boost accuracy and efficiency in all daily processes. An enterprise help desk is a large-scale digital interface that automates customer service processes and augments office employees with reliable technological assistance. A digital helpdesk can be the perfect solution for corporations looking to improve their customer experience while boosting employee productivity.

All Covered is here with dependable technology support when you need it. Our IT Help Desk is a 24/7 solution for your business’s staffing, organization and communicative needs. Medium, large and enterprise-sized businesses across various industries can implement our user-friendly IT Help Desk to see immediate improvements and reach for higher long-term goals.

24/7 availability, 365 days a year

Problems with technology can arise anywhere at any time and access to an IT support help desk is crucial. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. All Covered IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our IT support help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers visiting your business site.

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THE AVERAGE COST OF AN IT OUTAGE

  • $16 Million Per Year.
  • $163,674 Per Hour.
  • 5 Outages Per Month.
  • 1-12 Hours of Downtime.

IT Help Desk Features and Benefits for Various Industries

Businesses rely on their IT services to compete in the modern marketplace. That’s why the enterprise IT services from All Covered provide consistent and flexible support. Our experts tailor IT Help Desks to each client’s needs to ensure our partners receive support that makes a difference.

Enterprise Help Desk

As companies scale up to managing hundreds of employees, the volume of Level 1 & 2 support tickets will increase and can distract your internal IT department from supporting your core business. This can be resolved with an Enterprise Help Desk without having to hire and train new employees.

The Enterprise Help Desk from All Covered tackles time-consuming responsibilities so your employees can direct their attention toward specialized tasks. Our software helps manage obligations so every department can operate within its skillset rather than spending time on IT duties. Minor issues like password resets and virus removals are quickly resolved and your internal IT team can stay focused on the major IT projects that will move your business forward.

The Lawyer’s Help Desk

From the lawyers to the front desk attendants, every employee within a law firm has important responsibilities that work toward favorable client outcomes. Our engineers understand that your time matters, and they help you make the most of your billable hours by providing personalized IT support.

All Covered brings a depth of knowledge and diverse expertise to the design room. Many of our legal remote support engineers have worked with law firms in the past. They rely on the All Covered Guidebook for your key processes, applications, and instructions to quickly understand your legal infrastructure. As a result, we develop effective IT Help Desk systems that address the specific challenges law firms face.

Finance Help Desk

All Covered employs a dedicated team of engineers focused on security, oversight and regulatory requirements within the financial industry. Our continual experience and education on various core and ancillary software utilized in financial environments results in shortened mean time resolutions for our customers.

In an effort to simplify audit and oversight requirements, our Help Desk experts track all incidents, remote logins and tickets through their complete life cycle. Your staff will have the time they need to focus on essential duties while retaining fast access to Help Desk data when necessary.

Advanced Technology Solutions (ATS)

At All Covered, we find it important that our clients benefit from the latest IT data and innovations, so we’re proud to introduce Advanced Technology Solutions (ATS). This is our national team of highly skilled problem-solving technology leaders within All Covered.

The ATS team consults with our field and remote engineers to develop and provide more efficient services to all clients based on ITIL best practices. ATS also works to develop custom scripting tools to automate manual or tedious engineering tasks. All Covered recognizes that technology is in a constant state of evolution. Lasting businesses must be flexible, and the ATS team is here to rise to their demands.

Get Started With IT Support From All Covered

The world evolves fast — are you ready to adapt to the changes? The enterprise IT Help Desk services from All Covered will get your business up to speed today while providing a path toward future growth. Our staff is here to help you understand our IT services and find the best plan for your business, so contact us online or over the phone at 866-446-1133 to start the conversation.

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