24/7 availability, 365 days a year
Problems with technology can arise anywhere at any time and access to an IT support help desk is crucial. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. All Covered IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our IT support help desk is staffed in the United States by All Covered engineers who are held to the same standards as our engineers visiting your business site.
THE AVERAGE COST OF AN IT OUTAGE
- $16 Million Per Year
- $163,674 Per Hour
- 5 Outages Per Month
- 1-12 Hours of Downtime
Enterprise Help Desk
As companies scale up to managing hundreds of employees, the volume of Level 1 & 2 support tickets will increases and can distract your internal IT department from supporting your core business. This can be resolved with an Enterprise Help Desk without having to hire and train new employees. Minor issues like password resets and virus removals are quickly resolved and your internal IT team can stay focuses on the major IT project to move your business forward.
The Lawyer’s Help Desk
Our engineers understand that your time matters, and they help you maximize your billable hours by providing personalized IT support. Many of our legal remote support engineers have worked with law firms in the past. They rely on the All Covered Guidebook for your key processes, applications, and instructions to quickly understand your legal infrastructure.
Finance Help Desk
Employs a dedicated team of engineers focused on security, oversight and regulatory requirements. Our continual experience and education on various core and ancillary software utilized in financial environments results in shortened mean time resolutions for our customers. In an effort to simplify audit and oversight requirements, our Help Desk experts track all incidents, remote logins and tickets through their complete lifecycle.
Advanced Technology Solutions (ATS)
This is our national team of highly-skilled problem-solving technology leaders within All Covered. The ATS team consults with our field and remote engineers to develop and provide more efficient services to all clients based on ITIL best practices. ATS also works to develop custom scripting tools to automate manual or tedious engineering tasks.