Giving you a competitive edge through technology

Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization’s IT systems develop a problem, we’ll know about it immediately, often before you do. We’ll remotely access your organization’s systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, All Covered offers emergency onsite response support.

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BENEFITS OF REMOTE MONITORING MANAGEMENT

  • 100% Visibility
  • >95% Reduction in false positives
  • 50% Reduction in unplanned downtime

IT Support Help Desk

All Covered Help Desk support is available 24/7, including weekends and holidays, to help your organization’s employees with their IT support needs. When one of your employees has a question or needs help with a program or device, they’ll have immediate access to technical IT support from All Covered’s remote engineers.

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Remote Support Center

Having a team of IT support engineers available by phone, chat, or email creates a network of resources that can provide your employees with the troubleshooting assistance they need through one of All Covered’s five Remote IT Support Centers offering tier 1, 2, and 3 technical support.

Network Operations Center

All Covered’s Network Operations Center (NOC) is the early warning system for your IT network. With the assistance of Artificial Intelligence (AI), our NOC technicians are working around the clock to prevent any major issues that could cause problems or unexpected downtime. If a problem is detected, our NOC engineers will assess the problem, perform troubleshooting, and take the necessary steps to fix the issue.

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On-Site IT Response

When remote support can’t solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.

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