1 Does your company manage more than one system and/or provider for any of the following features? Desk phones, mobile phones, instant messaging, desktop sharing, voice and video conferencing, auto-attendant, etc.
Nope, all one system
Yes, we have a lot of systems
We have a few
2 Do you have the flexibility to scale up as your company grows and adds new staff?
Yes, easy as pie
Not without significant hassle
Yeah, but it’s annoying
3 Does your current system integrate seamlessly with the apps your team relies on daily? Salesforce, Oracle, Outlook, etc.
Yes, everything works together perfectly
My system doesn’t integrate with apps at all
They work together, but not seamlessly
4 Can you easily extend your systems to support remote workers?
Yes, our remote workers have everything in-office workers do
Our system doesn’t support remote working
We support remote workers, but it’s not easy
5 Do you have “always on” reliability that gives you protection against natural disasters, component failures, and other unexpected emergencies?
Yes, my network has 99.999% reliability
No, we’re completely vulnerable
We have a back-up system, but it’s not great
6 Are your PBX maintenance costs increasing as your system ages?
No, our system is future-proof
Yes, they’re way out of hand
Not yet, but I’m worried about the future
