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ENTERPRISE HELP DESK

Technical Support With a Human Touch

Avoid Being Overwhelmed by Minor Support Requests

As companies grow in scale and size, so do support tickets for requests such as password resets or virus/spyware removal.  These matters quickly become difficult to manage as companies approach enterprise-scale user levels and find hundreds of these more minor issues using up valuable internal IT department time.

Industry Leading Resolution Times

Industry Leading Resolution Times

The All Covered Enterprise Help Desk utilizes a personal approach instead of simple ticketing systems or scripts. By taking a smart and proactive support approach, we can provide friendly, efficient support with industry leading resolution times.

Enterprise Scalability

Enterprise Scalability

Our EHD is specially designed to support companies with 250 or more users. As your company  grows, so does our support. Avoid the growing pains of hiring and training new support staff with All Covered's EHD.

Account Specific Guidebook

Account Specific Guidebook

Our process starts with an in-depth discovery and documentation process for every Enterprise Help Desk client. By understanding how your business operates and the software you use in day-to-day operations, we assure a rapid and accurate resolution.

4-Tier Support

4-Tier Support

From basic password resets and virus/spyware removal to advanced level engineering issues, our Enterprise Help Desk can address it all. If the issue requires on-site resources, we can provide guidance and help remediate the issue and prevent further occurrences.

Evergreen Packaging Video Testimonial & Case Study

Evergreen Packaging was managing a number of different IT initiatives dedicated to improving customer service and needed reliable IT support to manage its end-user help desk services. The internal IT team struggled to keep their in-house Help Desk fully staffed and deliver to the target service level expected by their users. In an effort to improve call resolution rates, the company wanted to outsource the Help Desk support to an IT Services company with a dedicated and trained staff located in the United States that could provide immediate help.

lost data

Read the case study 

Network Operations Center

Our multiple Network Operation Centers  provide enterprise companies with redundant US locations staffed 24/7 to provide:

Dedicated Resources
Faster Resolution
Improved Quality Control

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Benefits of a Remote Support Team

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