Scalable Unified Communications for Growing Businesses

Unified Communications refers to the integration of various communication tools and technologies into a single, cohesive system. This includes voice, video, messaging, email, and conferencing solutions and services, allowing for seamless communication and collaboration across different devices and platforms. 

Unified Communications as a Service (UCaaS), on the other hand, is a cloud-based delivery model for UC solutions. With UCaaS, businesses access communication tools via the internet on a subscription basis, eliminating the need for on-premises infrastructure. This approach offers greater scalability, remote accessibility, and reduced IT maintenance compared to traditional UC. 

Unified Communications enhances productivity by streamlining communication processes, reducing response times, and enabling real-time collaboration. It also improves flexibility, supports remote work, reduces costs by consolidating services, and enhances customer service through better communication channels. 

A Unified Communications system typically includes VoIP (Voice over Internet Protocol) telephony, video conferencing, instant messaging, presence information, email, voicemail, and collaboration tools such as file sharing and virtual whiteboards. 

Traditional telephony primarily focuses on voice communication through landlines, while UC integrates multiple communication methods (voice, video, messaging, etc.) into a single platform. Unified Communications also leverages internet-based technologies, offering greater flexibility and advanced features compared to traditional telephony. 

Businesses should consider factors such as their specific communication needs, budget, scalability, integration capabilities, security features, and vendor support when choosing a Unified Communications solution. It's also important to evaluate the user experience and ensure that the solution aligns with the company's overall communication strategy. 

We offer a range of services including Webex and Microsoft Voice solutions, Cloud PBX with Webex, SIP Trunking, Cloud Fax, Call Recording, and CX Essentials. We provide tiered options to scale with your needs, white-glove service, and prompt support from our U.S.-based Service Desk Team. Our dedicated Solutions Architects, Solution Implementation Specialists, and Customer Success Specialists tailor solutions to your business needs. 

Unified Communications systems enable remote work by providing employees with access to communication and collaboration tools from any location with an internet connection. Features like video conferencing, instant messaging, and mobile integration ensure that remote workers can stay connected and productive. 

We cater to various industries including healthcare, finance, manufacturing/commercial, and local government/municipalities/townships, offering tailored solutions to enhance collaboration, efficiency, and compliance. 

Our solutions are designed to support secure and compliant real-time collaboration with secure Cloud Fax solutions, encrypted call recording, E911 capabilities, and more, ensuring regulatory adherence and confidentiality, especially in highly regulated industries like healthcare and finance.