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All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support
All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale.
This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experiences from trusted partners. Achieving this designation places All Covered among a select group of organizations that have demonstrated measurable success in delivering responsive, effective, and customer-centered support.
A New Standard for Support Excellence
Launched at Microsoft Ignite in November 2025, the Support Services Designation was created to recognize partners who excel in an area that has long been critical to customer success but historically under-recognized. Today, support quality plays a decisive role in customer retention and satisfaction, making it a key differentiator in the partner landscape.
The designation signals strong alignment with Microsoft’s best practices and highlights partners that consistently deliver:
- Faster issue resolution with fewer escalations
- Proven customer satisfaction and outcomes
- Scalable, reliable support operations
- A seamless and consistent customer experience
For customers, it provides added confidence that they are working with a partner equipped to support mission-critical environments.
A Rigorous, Independent Validation Process
Earning the Support Services Designation requires more than meeting baseline criteria. Partners must undergo a comprehensive, independent audit conducted by Information Security Systems International (ISSI), evaluating performance across three critical pillars:
1. Capability Assessment
A deep review of support infrastructure, including staff expertise, IT service management systems, service level agreements, escalation processes, and availability of 24/7 support.
2. Case Rate Evaluation
Measurement of how effectively support is delivered at scale, including the ability to resolve issues independently and minimize escalations to Microsoft.
3. Customer Satisfaction (CSAT) Evaluation
Validation of service quality through customer feedback, with a strong emphasis on high satisfaction scores and complete ownership of support cases from start to resolution.
This thorough process ensures that only partners who can consistently deliver high-impact support experiences earn the designation.
Among an Elite Group of Microsoft Partners
All Covered is honored to be among a small percentage of Microsoft partners to achieve this recognition, reflecting our continued investment in people, processes, and technology to deliver outstanding support outcomes. Our inclusion in this group underscores our commitment to helping clients maximize the value of their Microsoft environments while minimizing disruption and complexity.
Looking Ahead
As technology environments grow more complex, the role of trusted support partners becomes even more important. This designation reinforces All Covered’s position as a strategic partner that clients can rely on for consistent, high-quality support across their Microsoft ecosystem.
We are proud of this achievement and remain focused on continuously improving the support experience we deliver to our clients every day.
