SurePoint Technologies Announces Strategic Partnership with All Covered to Deliver End-to-End Managed IT and Legal Application Support for Law Firms
April 13, 2026 [National Harbor, MD] – SurePoint Technologies, a leading provider of legal software and intelligence solutions to law firms, today announced a strategic partnership with All Covered, a national leader in managed IT services for law firms and legal professionals. The partnership brings together two trusted legal industry providers to offer firms an integrated, people‑first approach to technology, ensuring reliable IT performance, reduced downtime, and faster resolution of issues that impact billable hours.
All Covered is a true legal integrator, delivering secure, compliant, and industry-specific managed IT and cybersecurity services to law firms of all sizes. Its Lawyer’s Help Desk™ is supported exclusively by engineers trained in legal applications, many of whom previously worked in law firms. The helpdesk provides access to experts who understand the urgency of resolving issues quickly so attorneys can stay focused on client work, even when they require after-hours support. Engineers are required to dedicate monthly hours toward specialized training in the legal technology ecosystem, enabling support across 50–60 legal applications, including solutions in the SurePoint Legal Suite.
With this partnership, law firms benefit from a unified technology experience that includes fully managed services, legal application support, document management expertise, modern M365 tenant management, managed security services, and on‑site engineer dispatch should critical issues arise. All Covered’s service model eliminates reliance on a junior help desk specialist; instead, firms are connected immediately to a Level 2 engineer empowered to resolve problems on first contact, supporting the model’s service objective of resolving 80% of issues on the initial call.
Customers already leveraging both SurePoint and All Covered report improved stability, reduced downtime, and greater confidence in their technology foundation. Celeste Priest, a legal administrator at Hagans Law, shared: “I’m proud of Hagans for staying on the cutting edge of legal technology. I don’t think that we’d be able to utilize all of the technology that we employ without a great partner like All Covered. All Covered actually helps us compete with larger firms by supporting our technological infrastructure, which allows us to do so much more in-house.”
The collaboration strengthens operational reliability and creates a seamless bridge between a firm’s core practice and financial management ecosystem and the IT infrastructure required to support it. Law firms gain:
- A trusted, aligned vendor ecosystem: Two legal-specific providers working together to ensure smooth implementations, configuration, and support.
- Faster issue resolution: Legal-specialized engineers able to troubleshoot across interconnected systems and applications.
- Minimized downtime and disruption: Rapid onsite technician dispatch when hands-on‑support is needed.
- A people-first‑support philosophy: Technologists who understand the pressures of billable hours and the stakes of IT disruption.
- Confidence in compliance and security: Continuous monitoring, security audits, and Microsoft 365 management, including endpoint management, aligned to legal industry best practices.
“At All Covered, we support law firms by truly understanding the intricacies of their technology ecosystem and supporting the most widely used legal tech applications, from mission‑critical apps like SurePoint to the day‑to‑day workflow programs attorneys rely on,” said Mike Hammond, National Manager of All Covered’s Legal Practice. “We recognize the inherent sense of urgency in legal IT, which is why we’re so excited for this partnership with SurePoint, that will further enable us to respond with a white-glove approach that delivers expertise, responsiveness, and confidence when it matters most.”
“At its core, this partnership is about bringing together the best of what each organization offers to enhance performance for law firms,” said Lee Weinstein, Chief Partnership Officer, SurePoint. “Together, we’re helping firms achieve greater stability, efficiency, and peace of mind through a more unified technology experience.”
To learn more about SurePoint’s alignment with All Covered, visit www.surepoint.com/partners/.
Consulting partners, industry influencers, and industry software providers are welcome to contact becomeapartner@surepoint.com if interested in discussing a potential partnership.
About All Covered
All Covered, a division of Konica Minolta, is a leading provider of managed IT services and solutions for organizations across North America. All Covered leverages decades of collective industry experience, ranging from IT consulting to cybersecurity and cloud, to empower businesses across various industries including healthcare, legal, finance, and government with cutting-edge technology solutions. Over the years, they have built a track record of success in delivering robust technology infrastructure solutions that transform the way teams operate.
About SurePoint® Technologies
SurePoint Technologies drives Firm Performance by helping law firms operate efficiently, compete effectively, and grow with confidence. Powered by a connected legal technology ecosystem with embedded intelligence, our configurable Practice, Finance, and Growth Solutions streamline operations—from timekeeping, billing, and payments to CRM, talent insights, and business intelligence. By simplifying operations, strengthening financial performance, and supporting sustainable growth, SurePoint unifies the business and practice of law and empowers legal professionals to focus on what matters most: serving clients, leading teams, and creating lasting impact.
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Jen Lapierre
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media@surepoint.com
